Where a product is covered under a manufacturer/seller warranty, customers may contact MediXprt customer support for assistance.
Warranty claims are subject to the applicable warranty period, warranty card, manufacturer terms and product-specific conditions.
For warranty service, the product may be required to be sent to the seller, manufacturer or authorized service centre, depending on the applicable warranty arrangement.
Customers should not open, dismantle, modify or attempt to repair a product that is under warranty unless specifically authorized by the manufacturer/seller.
If the product is found to have been tampered with, opened, modified or physically damaged due to misuse, the warranty may become void.
Customers may be required to provide:
Warranty resolution may include repair, replacement of parts, replacement of the product or another remedy specified by the manufacturer/seller.
Shipping costs for warranty service will be handled according to the applicable manufacturer/seller warranty terms and the product-specific policy.
MediXprt may require additional information, photographs, videos, serial numbers, batch numbers, invoices or other documentation to verify a replacement, return, refund or warranty request.
The applicable product-specific terms displayed on the product page shall also apply.
MediXprt reserves the right to reject requests that do not meet the applicable policy conditions.
Please do not ship any product to MediXprt or a seller without receiving prior confirmation and return instructions from the authorized customer support team.