At MediXprt, we are committed to providing a transparent and reliable shopping experience. If you are not completely satisfied with your purchase, we are here to assist you in accordance with the applicable replacement, refund, cancellation and product-specific terms.
Some products have specific replacement and refund conditions, while certain products are not eligible for return, replacement or refund because of their nature, consumable characteristics, hygiene requirements, product usage or category-specific conditions.
Customers are requested to read this policy carefully before placing an order.
You have 7 calendar days from the date of delivery to request replacement of an eligible product.
Once the product is received by MediXprt/seller, it may be checked against the following conditions:
All original in-the-box items, MRP tags, user manuals, warranty cards, accessories, freebies and combo items, wherever applicable, must be present. Proof of purchase/order details may be required.
The product should be unused, unwashed, unsoiled and free from stains. Quality-check or warranty seals, wherever applicable, should not be tampered with.
The product should not have scratches, dents, tears, holes or any other damage caused while in the customer's possession.
The original product packaging/box should be retained and should not be damaged.
Products may not be eligible for replacement in cases of buyer's remorse, including:
Products specifically marked "Non-Returnable" on the product detail page cannot be returned.
Replacement is subject to availability of the exact same product/model/variant.
If the exact product is unavailable, MediXprt may allow the customer to select another available product of equivalent value.
If the replacement product costs more, the customer will be required to pay the difference.
If the replacement product costs less, the customer may either select additional eligible products or receive the applicable difference as a refund.
For certain products, particularly equipment and electronic products, MediXprt or the respective seller/manufacturer may troubleshoot the product through online assistance, telephone support, video assistance or technical support before approving replacement.
If a defect is confirmed within the applicable replacement period, replacement of the same model may be provided without additional product cost, subject to the applicable terms.
Certain products are not eligible for return due to their consumable nature, hygiene requirements, direct patient use, product category, manufacturer conditions or other applicable reasons.
However, if a non-returnable product is received damaged, defective, different from the product ordered, or incomplete, the customer must contact MediXprt within the specified reporting period. The matter will be reviewed and an applicable replacement or refund may be provided after verification.
The following categories will be treated as non-returnable:
Examples include:
Including instrument cutters and similar products.
Including:
Products covered under the clearance sale category are not eligible for return, replacement or refund.
However, if a clearance product is received damaged, defective or different from the product ordered, the customer may contact MediXprt for verification and applicable resolution.
If you receive a returnable or non-returnable product that is damaged, defective, different from the product ordered and/or incomplete, you must contact MediXprt by email, WhatsApp or the applicable customer-support channel within 48 hours of delivery.
Replacement requests raised after 48 hours may be rejected.
Once MediXprt/customer support confirms that a product is eligible for return and authorizes the return, the customer must dispatch the product within 10 days from the date of delivery. Products not dispatched within the applicable period may become ineligible for return.
Do not send any product back without receiving confirmation and return instructions from MediXprt.
For an approved replacement, the replacement will generally be processed after the returned product has been received and the applicable conditions have been verified.
If the manufacturer/seller is unable to provide a replacement, MediXprt may offer an applicable refund or alternative resolution.
MediXprt may require additional information, photographs, videos, serial numbers, batch numbers, invoices or other documentation to verify a replacement, return, refund or warranty request.
The applicable product-specific terms displayed on the product page shall also apply.
MediXprt reserves the right to reject requests that do not meet the applicable policy conditions.
Please do not ship any product to MediXprt or a seller without receiving prior confirmation and return instructions from the authorized customer support team.