Effective Date: [DD/MM/YYYY]
Last Updated: [DD/MM/YYYY]
MediXprt ("MediXprt", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how MediXprt collects, uses, stores, shares and protects information when you access or use the MediXprt website, mobile application, marketplace services and related services (collectively, the "Platform").
MediXprt operates as a marketplace platform that enables buyers to discover, compare and purchase dental products from independent third-party sellers. MediXprt may facilitate product discovery, vendor selection, ordering, payments, delivery coordination, customer support and communication between buyers and sellers.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
We may collect the following categories of information depending on how you use the Platform.
When you register as a Buyer or Seller, we may collect:
When you place or receive an order, we may collect:
Payments may be processed through third-party payment service providers.
Depending on the payment method used, we may receive transaction-related information such as payment status, transaction ID, payment method and other information required to reconcile the transaction.
Where payment information is processed directly by a third-party payment service provider, such information may be subject to that provider's privacy policy and security practices.
When you access the Platform, we may automatically collect certain technical information, including:
With your permission, the MediXprt application may collect location information to enable or improve features such as:
You may control location permissions through your device settings. Certain features may not function properly if location access is disabled.
If you contact us through email, phone, WhatsApp, Help Center, chat, ticketing systems or other communication channels, we may collect and retain the information you provide, including your query, complaint, attachments and communication history.
If you submit product reviews, ratings, feedback, questions or other content on the Platform, we may collect and use that information to operate, improve and maintain the Platform.
Sellers may be required to provide additional information for registration, verification, compliance and marketplace operations, including:
Seller information may be verified and processed for onboarding, KYC, payments, settlements, compliance, fraud prevention and marketplace operations.
We may use personal information for legitimate business and service purposes, including to:
MediXprt may share personal information where necessary to provide and operate its services.
When a Buyer places an order with a Seller, relevant information required to fulfil the order may be shared with that Seller.
This may include information such as:
Similarly, information relating to a Seller may be made available to Buyers where necessary to facilitate marketplace transactions.
We may share information with trusted third-party service providers that support our operations, including providers for:
Such providers may process information only as required to provide their services to MediXprt and/or as permitted by applicable law.
We may disclose information where required or permitted by applicable law, regulation, court order, government authority or law-enforcement request.
We may also disclose information where reasonably necessary to investigate fraud, security incidents, unlawful activities or violations of our Terms & Conditions.
If MediXprt undergoes a merger, acquisition, restructuring, sale of assets, financing or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
MediXprt may use cookies, pixels, SDKs and similar technologies to:
You may control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of some Platform features.
Subject to applicable law and your communication preferences, MediXprt may send promotional communications through channels such as:
You may opt out of non-essential promotional communications by using the available unsubscribe/opt-out mechanism or contacting us.
Transactional and service-related communications, such as OTPs, order confirmations, payment notifications and delivery updates, may continue where necessary to provide the requested service.
MediXprt takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, misuse, loss or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. Users are also responsible for maintaining the confidentiality of their account credentials and for notifying MediXprt of any suspected unauthorised access.
We retain personal information only for as long as reasonably necessary to:
When personal information is no longer required, it may be deleted, anonymised or otherwise handled in accordance with applicable law and our retention practices.
The Platform may contain links to third-party websites, applications or services.
MediXprt is not responsible for the privacy practices, content or security practices of third-party websites or services. Users should review the privacy policies of such third parties before providing their information.
The Platform is intended for use by individuals who are legally capable of using the services.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
Where applicable, additional requirements relating to children's personal data will be followed in accordance with applicable law.
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
Requests may be submitted using the contact details provided below.
You may request deletion or closure of your MediXprt account, subject to applicable legal, regulatory, contractual and operational requirements.
Certain information may need to be retained for a specified period where required for legal compliance, taxation, accounting, fraud prevention, dispute resolution or other lawful purposes.
Sellers and other business users are responsible for ensuring that information submitted to MediXprt relating to their employees, representatives, customers or other individuals is collected and shared with MediXprt in accordance with applicable law and appropriate permissions.
Sellers must not upload or share unnecessary personal information of third parties through the Platform.
MediXprt may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.
Any updated version will be published on the Platform with the revised "Last Updated" date.
We encourage users to review this Privacy Policy periodically.
If you have questions, concerns, complaints or requests relating to this Privacy Policy or the processing of your personal information, you may contact us at:
MediXprt
Email: [admin@medixprt.com]
Customer Support: [Support Email / Phone Number]
Registered Office: [Complete Registered Office Address]
Where required under applicable law, MediXprt will provide appropriate mechanisms for users to exercise their privacy rights and raise grievances.
By using the MediXprt Platform and providing personal information, you acknowledge that you have read this Privacy Policy.
Where consent is required under applicable law, MediXprt will obtain such consent through an appropriate mechanism.
You may withdraw consent where legally permitted and where the processing is based on consent. Withdrawal of consent may affect our ability to provide certain services or features that depend on that information.
This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable in India, subject to the applicable data protection and privacy laws and regulations.
Any disputes relating to privacy or the processing of personal information shall be handled in accordance with the applicable laws and MediXprt's applicable Terms & Conditions.