You have 7 calendar days from the date of delivery to request replacement of an eligible product.
Once the product is received by MediXprt/seller, it may be checked against the following conditions:
All original in-the-box items, MRP tags, user manuals, warranty cards, accessories, freebies and combo items, wherever applicable, must be present. Proof of purchase/order details may be required.
The product should be unused, unwashed, unsoiled and free from stains. Quality-check or warranty seals, wherever applicable, should not be tampered with.
The product should not have scratches, dents, tears, holes or any other damage caused while in the customer's possession.
The original product packaging/box should be retained and should not be damaged.
Products may not be eligible for replacement in cases of buyer's remorse, including:
Products specifically marked "Non-Returnable" on the product detail page cannot be returned.
Certain products are not eligible for return due to their consumable nature, hygiene requirements, direct patient use, product category, manufacturer conditions or other applicable reasons.
However, if a non-returnable product is received damaged, defective, different from the product ordered, or incomplete, the customer must contact MediXprt within the specified reporting period. The matter will be reviewed and an applicable replacement or refund may be provided after verification.
The following categories will be treated as non-returnable:
Examples include:
Including instrument cutters and similar products.
Including:
Products covered under the clearance sale category are not eligible for return, replacement or refund.
However, if a clearance product is received damaged, defective or different from the product ordered, the customer may contact MediXprt for verification and applicable resolution.
If you receive a returnable or non-returnable product that is damaged, defective, different from the product ordered and/or incomplete, you must contact MediXprt by email, WhatsApp or the applicable customer-support channel within 48 hours of delivery.
Replacement requests raised after 48 hours may be rejected.
Once MediXprt/customer support confirms that a product is eligible for return and authorizes the return, the customer must dispatch the product within 10 days from the date of delivery. Products not dispatched within the applicable period may become ineligible for return.
Do not send any product back without receiving confirmation and return instructions from MediXprt.
For an approved replacement, the replacement will generally be processed after the returned product has been received and the applicable conditions have been verified.
If the manufacturer/seller is unable to provide a replacement, MediXprt may offer an applicable refund or alternative resolution.
From the Buyer Terms & Conditions
13.1 Returns and replacements are subject to MediXprt's applicable Return & Replacement Policy and product-specific conditions.
13.2 Depending on the product and circumstances, an eligible return or replacement may be available for:
13.3 Certain dental, medical, consumable, sterile or hygiene-sensitive products may be subject to specific return restrictions.
13.4 Buyers must follow the applicable return/replacement process and provide requested information or evidence within the specified timeline.
13.5 Products should be returned in the condition required under the applicable return policy, including original packaging and accessories where applicable.
From the Terms and Conditions (Seller)
11.1 Sellers must comply with MediXprt's applicable return and replacement policies.
11.2 Depending on the product category, returns or replacements may be permitted for circumstances including:
11.3 Certain products may be non-returnable due to their nature, hygiene requirements, regulatory considerations or manufacturer restrictions.
11.4 Sellers must cooperate with MediXprt in resolving eligible return/replacement requests.
11.5 Sellers must not reject a legitimate return or replacement request solely to avoid their obligations under these Seller Terms.
MediXprt may require additional information, photographs, videos, serial numbers, batch numbers, invoices or other documentation to verify a replacement, return, refund or warranty request.
The applicable product-specific terms displayed on the product page shall also apply.
MediXprt reserves the right to reject requests that do not meet the applicable policy conditions.
Please do not ship any product to MediXprt or a seller without receiving prior confirmation and return instructions from the authorized customer support team.