Once a returned product is received, MediXprt or the respective seller will inspect the product and notify the customer regarding the status of the refund.
If the return is approved, the applicable refund will be initiated through the eligible refund method.
For manufacturing defects or verified defective products, a refund may be provided where the product cannot be repaired or replaced.
Only the authorized customer/person who placed the order may request a refund or replacement.
Refunds will generally be provided only to the customer who placed the order. Billing details and account-holder details may be verified before processing the refund.
Refunds will not ordinarily be processed in cash.
After the returned product has been received and successfully verified:
| Refund Method | Refund Time |
|---|---|
| Bank Transfer / NEFT | Within 10 business days |
| MediXprt Wallet / Store Credit, if available | As per the applicable wallet terms |
| Cheque / Demand Draft, where exceptionally applicable | Within 14 business days |
The time taken for the refund to reflect in the customer's account may vary depending on the bank, payment gateway or financial institution.
Refunds cannot be processed to unrelated third-party accounts.
Yes. An order may be cancelled within 6 hours of placing the order or before the order has been processed, whichever is earlier, by contacting MediXprt customer support.
Once the order has been processed, packed or dispatched, cancellation may not be possible.
An order or shipping address may be modified before the order is processed, subject to product availability and operational feasibility.
Once the order has been processed or dispatched, modification may not be possible.
Billing name, address or GST details may be modified only before the order is processed.
Once the order has been dispatched, changes to billing name, billing address or GST details may not be permitted.
For Pay on Delivery orders, no refund will be applicable where no payment has been made.
For prepaid orders, the applicable refund will be initiated after cancellation is confirmed, subject to the applicable payment and refund processing timelines.
MediXprt may require additional information, photographs, videos, serial numbers, batch numbers, invoices or other documentation to verify a replacement, return, refund or warranty request.
The applicable product-specific terms displayed on the product page shall also apply.
MediXprt reserves the right to reject requests that do not meet the applicable policy conditions.
Please do not ship any product to MediXprt or a seller without receiving prior confirmation and return instructions from the authorized customer support team.