Answers to common questions about accounts, orders, and in-app purchases — or reach our team directly.
Open the app, choose "Sign up as a dealer," and submit your business name, contact details, and business registration or licensing document. Our team typically reviews verification requests within 2 business days.
Tap "Request quote" on any listing to send your requirements directly to the seller. You'll get a notification when they respond, and can continue the conversation in-app before placing an order.
Verified dealers can purchase featured or premium listing placements and subscription tiers to increase visibility on the marketplace. These are billed through your Apple ID and can be managed or cancelled from your device's Subscriptions settings.
Go to "My Orders" from the app menu to see live status for any order, from confirmation through delivery.
Subscriptions are managed through your Apple ID, not within MediXprt directly. Go to Settings > [your name] > Subscriptions on your iPhone to view, change, or cancel.
Email us at support@medixprt.com from your registered email address with a deletion request, and we'll process it within 30 days.
Use the "Report listing" option on the product page, or email us directly at trust@medixprt.com with the listing details. We review every report.
Reach the MediXprt team directly — we usually respond within one business day.